Waters Corporation

  • Field Service Engineer

    工作地 BR-SP-Alphaville-Barueri
    职位编号
    8956
    公司名称
    Waters Division
    类别
    Field Service
    类型
    Regular Full-Time
  • 描述

    For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world.

     

     

    Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

    综述

    Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters’ product suite.  As a Field Service Engineer, working for an industry leader, you'll join a global team of engineers that are committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software.  In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

     

    Waters Corporation is seeking a highly skilled, motivated and customer focused professional to join our world-leading Field Services Organization in the South Region (Paraná, Curitiba or Rio Grande do Sul).

     

    职责

    • Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
    • Establish and maintain collaborative relationships with external and internal customers ensuring their success
    • Manage customer expectations, by communicating work performed and providing follow up plan if needed
    • Ensure customer compliance regulations are followed
    • Deliver system level training at customer sites
    • Manage service inventory according to Waters policies
    • Issue field service reports on a daily basis to document work performed
    • Maintain sound knowledge regarding the technology and customers' application demands
    • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
    • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

    资历

    • BS/BA in Chemistry or Biology, engineering or other science related field
    • 2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
    • Valid Driver's License in good standing is mandatory
    • Ability to perform effective system level troubleshooting
    • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
    • Overnight travel as required including international travel for training

    Competencies:

    • Must possess a strong customer focus
    • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
    • Personal sense of integrity and trust
    • Effective time management skills
    • System level approach to problem solving
    • Analytical mindset with a strong drive to resolve open issues
    • Excellent verbal and written communication skills

    选项

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