Waters Corporation

  • Service Engineer

    工作地 MY-Petaling Jaya
    Waters Division
    Field Service
    Regular Full-Time
  • 综述

    This is an individual contributor role that will be responsible for achieving high level of customer satisfaction primarily in the field of MS Waters solutions mainly in Malaysia. The incumbent will also be responsible for inventory management, service contract sales and administration. This role requires travel throughout Malaysia and must demonstrate a strong focus on customer satisfaction as well as excellent technical and troubleshooting skills. As a member of the Waters Global Service organization, the incumbent will gain fruitful insights into this international service portfolio of a dynamic organization.



    • Installation, maintenance and support of customer solutions implementation primarily in LC& MS instruments in Malaysia
    • Ability to deliver system level training at customer sites
    • Lead efforts to resolve open CIT & TI cases
    • Manage service inventory according to Waters policies
    • Maintain CIT database on a daily basis to document work performed
    • Maintain sound knowledge regarding the technology and customers' application demands
    • Work with Sales team in respect to  leads and any issues which would impact customer satisfaction or customer loyalty
    • Ensure that quality system procedures and Health & Safety standards are adhered to at all times


    • Diploma/Degree in electronic/electrical engineering, chemistry or a science related field
    • Minimum 3 years of relevant experience in a similar position; advanced training in electronic, mechanical principles
    • Excellent communication & interpersonal skills
    • Strong organizational & problem solving skills
    • Drive for Results, able to work independently, multi-task and prioritize based on business targets
    • Fresh graduates that have HPLC knowledge encourage to apply




    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.


    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.


    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.






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